Making a Purchase
How do I make a purchase?
Purchasing from edmond and co. is super easy:If you know what you are looking for, use the QUICK SHIP, SHOES, BAGS, ACCESSORIES and TRAVEL tabs / links at the top of the page.
Once you have clicked through to a collection and found an item, select your size and use the 'ADD TO CART' button underneath.
Review the items in your shopping cart by selecting the 'GO TO CART' link at the top right of the page. You can add products to your CART or use the 'x' to the right of each item to remove items from your CART.
Click on 'CHECKOUT' to complete your order and follow the various prompts.
Shipping & Handling
Do you ship internationally?
Yes we can!
Note that our main market is the United States of America (USA) as we are an American business.
Do you provide expedited shipping?
Yes, we do provide express shipping options. At present we ask our Customers to reach out to us at firstname.lastname@example.org to request this service. Please ensure you provide us with the product you are interested in as well as the intended shipping address so that we can provide you with an accurate quote. Note that we are working on a function that will allow you to request and pay for this service at Checkout but for now please email us with the link of the intended item you wish to expedite and the shipping address and we will advise of the cost. If you are happy with this additional cost edmond and co. will issue you an e-invoice for the additional charges - once payment is confirmed the item will be shipped via the chosen logistics company.
Will I receive an order confirmation?
Once you have placed your order you will receive an order confirmation email. At this point your order has been received by our system and provided edmond and co. with payment authorization for this transaction. Your order will then be reviewed by our processing team before being fulfilled by either our US warehouse or our suppliers directly.
Can I make changes to my order?
If you require changes to your order such as changing the color of the item or you need the size amended please contact us immediately at email@example.com noting the order number and the particular product in the order. Once received we will do our best to help. Note that after 12 hours of the order being received we cannot make changes as it is likely to have been processed and being readied for fulfilment. In particular if your order has been shipped, you are entitled to return in exchange for the right size or color or for store credit after you receive them.
We cannot offer cancellations or returns while merchandise is in-transit.
I’ve only received part of my order? Where are my other items?
Our great products are sourced from all over the world and therefore can be from different warehouses which in turn means different carriers shipping the items. Even if the items ship from the same warehouse and use the same logistics carrier they can sometimes arrive at different times as one parcel may experience a delay whilst the others may not. Please note that all orders will arrive within the shipping times stated in the Shipping Policy or the “SHIPPING” tab on each product page.
Can I cancel and order?
Unfortunately, we CANNOT cancel your order once we've processed it. Please inform us as soon as possible after ordering if you wish to cancel and we will do what we can to help.
We cannot offer cancellations or returns while merchandise is in-transit.
How can I track my order?
You will receive an email and those that provide a mobile phone number will also receive an SMS with your tracking code(s). Please click on the link provided in these messages and it will direct you to a non-aligned parcel tracking site which will show where the parcel is at in transit. In some cases the tracking code might not yet show an error or similar message, if this is the case it is because it is yet to update in the carriers system. It can take 5-10 days to update but this is highly unusual and generally updates within 1-3 days of receiving the tracking code.
Why does my delivery take so long?
The most common reason that a delivery can take so long is due to International Customs. Every country has a different processing time (even within the same country processing can vary), depending on the amount they are handling at that time. In particular the periods around holidays or seasonal sales can delay delivery as the volume of parcels needing processing increases dramatically. However most of our orders (even in peak times such as holidays or seasonal sales) deliver BEFORE the stated shipping times we provide.
The tracking for my delivery stopped updating, what happened?
Don’t worry, your recent purchase(s) is just in transit and most likely waiting to be processed by International Customs which varies for every order coming through. Unfortunately there is nothing we can do (as much as we wish we could) and we do apologize but we do appreciate your patience. On the odd occasion you might even receive your merchandise before it updates in the system again (but this is rare). If you’re concerned that your recent purchase is taking an usually long time we recommend you call your local Customs office and they can help or even have it released for you.
My order says it was delivered, but I haven’t received my package(s)?
This is actually more common than you think! The first thing we ask you do is check the shipping address on the confirmation of order email you would have received from edmond and co. when you first made the purchase. Sometimes auto-fill on Checkout can auto-fill an old address or a business address that can be missed when finalizing payment. If this is the case you may have to go and check with that address (assuming its in the same town or city). Otherwise you will have to reach out to the carrier for them to reschedule a delivery to you. If you don’t know the carrier, please email us at firstname.lastname@example.org and we will do our best to help work out which logistics company is responsible!
If the address is correct, we encourage you to check with another member of your household who may have picked it up or perhaps with your neighbours to see if it was dropped off to them by accident - yes, this does happen.
Lastly, sometimes the carrier responsible may have accidentally updated their system as delivered when they meant to update the distribution hub that it was passing through. It is usually delivered within the next day or two. If not, we suggest reaching out to either the carrier or (more likely) your local USPS Post Office for an update!
Payments & Security
How do I know your site is secure?
edmond and co. uses SSL encryption to ensure all communication and information, including your sensitive information, passing between our servers and your browser is secure. You can tell this from the web address (URL) for edmond and co. - it will read https://edmondandco.com/ and the “https” indicates that it is SSL secure. The other indication is the padlock to the right of the “https” (see image below). If you click on it, a note will appear (as per image) to indicate that the connection is secure!
Will my payment information (and personal information) be safe in your system?
In a word - YES! edmond and co. is not only a secure site but our payment gateway is also very secure. Our site adheres to the Payment Card Industry Data Security Standard (PCI DSS) which is the standard by which organizations need to handle credit card and debit card information. It is defined and set by the Payment Card Industry Security Standards Council and was created to secure sensitive information and to reduce credit card fraud.
We also offer PayPal, Apple Pay, Google Pay and Afterpay as payment options which also ensure a very high level of security around sensitive information. All payment information is encrypted.
Finally, for added security, our store (website) is built on the Shopify secure platform, one of the world's largest ecommerce solutions. This ensures all your personal information is kept safe and sound.
What payment methods do you accept?
We accept PayPal and credit/debit cards (Visa, MasterCard, American Express, Discover). We also accept AfterPay.
Why does the Checkout price differ from the sticker price?
We're an American store. So what you see in the final checkout is in USD. So depending on your location, the amount displayed will vary depending on the current exchange rate.
For example, if you see or paid AUD $100.00 for an item, the amount you will see at checkout will be approximately USD$72.00 (depending on the exchange rate at the time).
In short the amount you have paid is the same, it is just exchanged from your local currency to the stores main currency which is USD.
Please note that you have not been undercharged OR overcharged (depending on the currency) - it is just the currency exchange at that point in time of which we have no control over.
The above is the same with regards to the receipt amount you will also receive via email and what will likely appear on your bank statement.
Are you a US business?
edmond and co. is an American owned, based and registered business with a focus on the US market. We do have valued Customers in other countries around the world and look forward to sharing many more of our wonderful products with you all.
Where do your products come from?
Most of our awesome products ship directly from our partners and warehouses that are located overseas from various countries including China, but also other Asian countries as well as products that ship from Australia and the USA. Note that we do have some products in our QUICK SHIP collection that are warehoused in the US. Slowly but surely we are increasing the number and variety of products in our US warehouse to ensure quick shipping times!
Please note that for those products that are shipped directly from our manufacturing partners based overseas, all have been reviewed by our Buying team to ensure a level of quality. This reason for shipping directly from our manufacturing partners allows edmond and co. to price these items a little more competitively. Note that it is not uncommon for products being sold by both online and "bricks & mortar" retailers to be manufactured in an overseas country before being sold to the US market. Whilst some of these products are manufactured in overseas countries such as China, there are plenty of other retailers who charge very un-affordable prices (especially compared to edmond and co.) that also have products manufactured in such countries. These include some of the most prestigious American brands and global brands - it would honestly surprise you. If you have any questions about our products please contact us at email@example.com
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors & screens, colours of products may also appear different to those shown on the site. The images on edmondandco.com are copyright protected, but may be used on the condition that the user credits the source of the picture © edmondandco.com
If you have any questions at all or would like to say hello please don’t hesitate to contact us at firstname.lastname@example.org and we do our best to answer your queries / greetings within 24 hours.